L&Lj's Past, Present and Future:
L&Lj's Clubhouse was founded with passion, joy and a genuine love for all creatures. Below you'll learn more about our experience, certifications & memberships as well as the answers to frequently asked questions about the clubhouse!
Lucas
Luke has professional experience working as an animal care provider at the SPCA and has completed and certified in the "Fear Free Shelter" program. He has cared for a wide range of animals from your typical house pets to exotic animals including: reptiles, rodents and birds.
Lori Jean
Lori is a certified Pet First Aid Instructor with professional experience as an assistant manager at a local dog daycare as well as experience a grooming salon. She also spent a year and a half working as assistant to a dog trainer in basic & intermediate group classes.
•How far do you go on your walks?
We measure in time, not distance! Every dog is different, and we’ll go at their pace. Some dogs like to stop and smell the roses, some require convincing, while others are, "go go go!"
•Do clients have to provide leashes/treats/poop bags?
We use our own leashes, but will use whatever collar/harness you have for your pup! If it is ill fitting or damaged, we may ask you to replace it or recommend a style we might think would be a good fit! We do have our own treats, but if your dog has allergies or can only have a specific type of treat we will use yours! We provide poop bags!
•When can we expect updates?
We will send an update with photos for every visit on the schedule! When you will receive them varies based on how demanding the schedule is that day- sometimes it will be directly after the visit, other times we send out a batch of updates in the middle of the day, while others are sent at the end of the day!
•How do I inquire about services?
We have inquiry forms on our website (ClubhouseDogWalks.com) where you fill out the information that will help us determine if we have the availability for what you need! From there we guide you through our onboarding process.
•Can my dog join in on different pack walks each week?
Your dog is welcome to join as many packs as is available to them, given it is a good fit! However our pack walks are strictly a recurring service, so no “pack hopping” for the fun of it. The reason behind this is that adding new dogs to the pack requires a high level of management on our end- Our pack walks are all done on leash, which is a fairly demanding task as is, and we have to monitor each dog throughout the process of slowly introducing the new member to ensure that not only are they all safe but they’re also enjoying themselves. Often times adding a new pack member can take several weeks or upwards of a month before all dogs and both handlers fall into a comfortable rhythm. It’s well worth it though!
•Where do you service?
In order to utilize our pet care services your home (or wherever we are visiting the pets) must be located in one of the following zip codes: South Buffalo (14220), West Seneca (14224), Hamburg (14075), Orchard Park (14127)
•Why are overnight services exclusive?
Overnight services are available for our dog walking clients only. We have one staff member who provides this service, which means the availability is limited. By making this an exclusive service it means our loyal clients are prioritized. It also means L&Lj have first hand knowledge and experience of any health/behavioral changes that may happen over time, and we can inform our sitter so they aren’t walking blindly into a multi-day stay.
•How do I schedule a service?
•Do you offer walks/visits every day of the week?
Due to the nature of our business we frequently are working 7 days a week. To ensure we have time to recoup on the weekends we do not accept regular/recurring/one off services. This means the only visits we will do on the weekends are when the visits are part of an extended vacation stay (3 or more days where we are the sole caretakers.) We limit regular/recurring/one off services to 8AM-330PM Monday-Friday.
•What if my dog isn’t trained/has behavioral issues?
We work with an array of different levels of trained/untrained dogs. Your dog does not require formal training to partake in services. We determine on a case by case basis if “problem behaviors” are resulting in their or our safety being put at risk. If we find we are unable to manage we will recommend a trainer, and potentially a different service that may be a better fit while you address the behavior.
After submitting an inquiry through our website we will reach out to schedule a meet and greet! Once scheduled we send a welcome email to our client portal. After the meet and greet and your client profile is completed, you can use the client portal through your browser or download the app to send in requests!
•What do you do on really hot/cold days?
We have weather policies in place to keep your pets and ourselves safe! Services happening in temperatures above RealFeel 85 degrees and below 25 degrees Fahrenheit may be adjusted. These decisions are determined by length/type of service, breed, health, age & locations (shaded, wetlands etc.) We will always inform you of any changes we make due to weather!
•How soon do we have to notify if we have to cancel?
Our cancellation policy for regular/recurring visits is 24 hours. Pet sitting & overnights policy is a week in advance.
•Why do you have so many policies? You’re just walking dogs…
Several reasons- firstly it establishes a baseline for how we care for each animal limiting issues that could potentially arise from something being overlooked. Secondly it starts the foundation of trust. Our clients are trusting us with access to their home when they’re not there, we want them to know if something happens how it will be addressed. Alternatively, we want our clients to know what our expectations are concerning our safety and health. If someone continuously wants exceptions to be made to our policies, or that they simply don’t apply to them they’re probably not a good fit for our service.
Certifications & Memberships
